Policies & Disclaimer

Refund & Transfer Policy

All bookings are non-refundable.

As places are strictly limited and materials are prepared in advance for each participant, we are unable to offer refunds for cancellations or non-attendance.

Transfers

You may request to transfer your booking up to 24 hours before the workshop, subject to written email approval.

All transfer requests are reviewed to ensure they comply with the event’s requirements, including age restrictions, suitability, and capacity limits.

For adult-only events, tickets cannot be transferred to a child or any underage participant under any circumstances. Any attempt to transfer a booking in this way will be rejected, and the original booking will remain valid and non-refundable.

We also reserve the right to refuse any transfer request that does not meet the event criteria. In cases where a transfer request breaches the event’s stated requirements (including age restrictions), no refund or transfer will be issued.

Cancellations by Us

In the unlikely event that the workshop is cancelled by us, you will receive a full refund.

Privacy Policy

We respect your privacy and are committed to protecting your personal data in accordance with UK GDPR.

What we collect

When you make a booking or sign up via our forms, we may collect:

• Your name

• Your email address

• Booking and order details

• Payment confirmation information (processed securely via Stripe)

We do not have access to or store your full payment card details.

How we use your information

We use your personal data to:

• Process and manage your workshop booking

• Communicate important event information

• Send marketing emails only if you have explicitly opted in via MailerLite

You can unsubscribe from marketing emails at any time using the link in our emails.

Third-party providers

We use trusted third-party services to operate our business securely:

• Stripe – for secure payment processing

• MailerLite – for email communications and marketing (only if you opt in)

These providers process data in accordance with their own privacy policies and applicable data protection laws.

Photography

We may take photographs during workshops for promotional purposes, including use on our website and social media.

Photography is always optional. Where photography takes place, you will be informed in advance and given the opportunity to opt in or opt out at the time of booking and/or at the workshop.

Where consent is not given, we will take reasonable steps to avoid including you in any identifiable images.

Data retention

We retain personal data only for as long as necessary to:

• Manage your booking

• Meet legal and accounting obligations

• Satisfy insurance or legitimate business requirements

Your rights

You have the right to:

• Request access to your personal data

• Request correction of your personal data

• Request deletion of your personal data

To exercise these rights, please contact us via email.

Please note that we may be required to retain limited information where we have a lawful basis to do so, including for legal, accounting, or insurance purposes.

Cookies

Our website may use cookies to improve user experience and understand website usage.

Cookies are small files stored on your device. You can disable cookies at any time through your browser settings.

Contact

If you have any questions about this Privacy Policy or how your data is used, please contact us via email michele@mapleblossom.uk.

Workshop Disclaimer

By attending this workshop, you acknowledge that you are responsible for your own participation and wellbeing throughout the session.

The workshop involves the use of small beads, elastic cord, and similar craft materials. While all reasonable care is taken during the session, participants are responsible for handling materials safely. This activity may not be suitable for individuals with sensitivities to small components or similar materials.

Children must be supervised by a responsible adult at all times.

We accept no liability for injury, loss, or damage arising from participation in the workshop, except where required by law.

Finished Bracelet Care & Safety

Your bracelet is handmade using natural, high-quality gemstones and may include sterling silver and 14k gold-filled components, strung on elastic cord and finished with adhesive.

• Not suitable for children under 3 years — small parts present, choking hazard

• Do not pull or overstretch — elastic cord may weaken or break over time

• Remove before bathing or swimming and avoid prolonged exposure to water

• Discontinue wear if irritation occurs

• Keep out of reach of young children

Contact

If you have any questions about this Privacy Policy or how your data is used, please contact us via email michele@mapleblossom.uk.